Self Storage Frequently Asked Questions

What are your rates and fees?

Our rates are competitive when compared to other storage facilities in the area.

What size units do you have and what size do I need?

Our friendly resident managers have years of experience and can help you determine what size unit you need based on what you are storing. Use our sizing guide as a reference. We have closet to garage sizes available in both climate control and standard units.

Do I need a lock?

No, we have cylinder locks provided. This type of lock can not be cut. You will be the only person with the key.

Do I have to sign a lease?

You will be renting your unit month to month and can move in and out as your schedule permits. There are no long term contracts, however if you know you will be needing your unit for a longer period of time, ask the resident mangers for long term pricing discounts.

When do I have access to my unit?

Using your own personal gate code, standard access gate hours are from 6AM to 10PM, 7 days a week. Ask the resident managers for more information.

How secure are my belongings?

The gated entrance is right next to the manager’s office/residence. You will have your own personal access code to enter through the security gate. Our monitoring software monitors the gates 24 hours a day. Our sites are fenced and well lit.

Do I need insurance?

We have insurance available from a third party insurance company at very reasonable rates. Your resident manager can help you with the application when you rent your unit. Some homeowners policies do cover self storage, but most do not. You may want to check your homeowners policy first.

What types of payments do you accept?

We accept checks, money orders, cashier checks, MasterCard, Visa, and American Express.

Do you sell boxes?

Yes, we have a wide variety of box sizes along with other packing and moving supplies for sale in the manager’s offices.

What kinds of things can not be stored in a unit?

Hazardous and toxic materials are strictly prohibited, and so are illegal items! If you have any questions about certain items, please check with the resident managers.

Do you have units with outlets and lights?

Yes. All inside units have access to lights in the hallways. Some of our larger units are equipped with lights. See the resident manager for more information.


Keep in touch with us


Monday to Friday: 9am- 6pm

Saturday: 9am- 5pm

Sunday: 10:30am- 3:30pm

Gate hours:

6am - 10pm - 365 days a year!

Name: White Rock Self Storage Administrator
Phone: (214) 319-7777
Fax: 214-319-7011
Address: 7820 Garland Rd, Dallas, TX 75218